By accessing the K11bet platform and creating an account, you acknowledge that you have read these Terms and agree to be bound by them as they govern access to and use of all services offered on the platform. The use of electronic communications in forming agreements is accepted, to the extent permitted by law. The latest version of these Terms governs all interactions with the site, and we may update the Terms from time to time. Continued use after changes to the Terms constitutes acceptance of those changes, unless you terminate your use as a remedy for disagreement.
Opening an account is a prerequisite to use any services. Each person may maintain a single account that is not transferable or encumbered. You must provide truthful information and keep all login credentials confidential. We may request identity verification and age confirmation at any time. Access by underage persons or by any third party is prohibited, and violations may result in suspension or closure of the account and forfeiture of winnings or bonuses as permitted by law.
You must provide accurate data related to your identity and contact details. You are responsible for promptly updating information that changes. Our Privacy Policy governs the collection, use and sharing of your information, and you agree to be bound by its terms as they may be updated. By accepting these Terms you consent to the practices described in the Privacy Policy.
You must comply with all applicable laws in your jurisdiction. Access or use of the platform from jurisdictions where online gambling is illegal or restricted is forbidden. We maintain a list of restricted jurisdictions and reserve the right to restrict or terminate access for residents of those areas. We may suspend or block services in a jurisdiction at any time without notice.
To use the Service you must be at least 18 years of age or the legal age for gambling in your jurisdiction, whichever is higher. We may verify identity and age through documentary evidence and may request documents such as government issued ID and proof of address. If verification is not completed to our satisfaction, access to the Service and withdrawals may be blocked or the account closed.
We implement anti-money laundering measures and related security checks. We may perform identity and source of funds verification, request supporting documents, and conduct random checks. You may be required to provide additional documentation within a reasonable timeframe, not to exceed 72 hours from our request. We record communications with our support teams for security and auditing purposes.
Game availability may vary by jurisdiction and provider. Access to certain games may be restricted in your location. The use of VPNs or any method to bypass regional restrictions is strictly prohibited and may result in account suspension or forfeiture of winnings. We may restrict access to specific game titles or providers in certain regions without notice.
The platform supports a defined set of currencies for deposits and withdrawals. You are responsible for any taxes or duties arising from winnings in your jurisdiction. You must comply with all tax reporting obligations applicable to your winnings and losses as required by local law.
Promotions and bonuses are offered subject to specific Terms and Conditions. Eligibility for bonuses is contingent on meeting defined criteria, and winnings arising from bonuses may be subject to wagering requirements and other restrictions. We reserve the right to modify, suspend or revoke bonuses and related rewards at any time in accordance with applicable rules and our policies.
All games on the platform are provided by licensed and regulated suppliers whose software uses certified random number generators. Outcomes are final on the provider server and, where applicable, on our server when discrepancies occur. We do not employ software that manipulates outcomes. The displayed balance may differ from the server balance due to timing, and the server balance is controlling for all settlements.
Deposits, winnings and balances may be subject to applicable fees or processing costs as determined by the payment methods and applicable law. Funds are held in accordance with your account balance on the platform’s systems and are not paid as interest. We may offset amounts owed to you against bonuses or other funds in breach of these Terms.
Gambling carries the risk of financial loss. The platform and its directors, employees and service providers do not warrant uninterrupted access or error-free operation and shall not be liable for indirect, incidental or consequential damages arising from use of the Service. In the event of an erroneous transaction or wrongful credit, we reserve the right to rectify the balance by reversing or adjusting transactions. You agree to indemnify and hold harmless K11bet and its personnel against claims arising from your use of the Service or participation in games.
We may amend these Terms at any time. Updates take effect promptly upon posting on the platform. We will make reasonable efforts to communicate material changes, but your continued use of the Service confirms acceptance of the revised Terms. If you do not accept changes, you may terminate or suspend your use of the Service.
We may suspend, terminate or restrict your access to the Service at our sole discretion for breaches of these Terms, compliance concerns, or regulatory requirements. Any remaining funds may be settled in accordance with our policies upon termination, subject to applicable law and fairness considerations.
These Terms and all use of the Service shall be governed by and construed in accordance with the laws of Curaçao. Any disputes arising from or related to these Terms or the Service shall be submitted to the exclusive jurisdiction of the courts of Curaçao unless required otherwise by applicable law.
Disputes shall be resolved in good faith through negotiations and, if necessary, in accordance with applicable legal procedures. Nothing in these Terms limits your rights to resolve disputes through any competent authority under applicable law.
For questions about these Terms or the Service, you may contact our support team at [email protected]. We will respond in accordance with our standard service levels and procedures.
